Costumer Care

1. Shipping & Delivery

  • Processing Time: Orders are processed within 2–4 business days.

  • U.S. Shipping: Delivery usually takes 5–7 business days after processing.

  • International Shipping: Estimated delivery is 7–14 business days, depending on destination.

  • Tracking: A tracking number will be emailed to you as soon as your order ships.

  • Note: Shipping times may vary during high-demand seasons (holidays, sales events).

2. Returns & Refunds (Store Credit Policy)

At Groova, each item is made to order. For this reason, we do not accept returns or exchanges for sizing issues or change of mind. Please check the Size Guide on each product page before purchasing.

✅ Eligible for Return (Store Credit Only):

  • Defective or damaged items.

  • Incorrect item received (wrong size or color).

❌ Not Eligible for Return:

  • Buyer’s remorse or wrong size ordered.

  • Worn, washed, or altered items.

🎁 Store Credit:

  • Instead of a refund, you will receive a Groova Store Credit (digital coupon) equal to your purchase value.

  • Store credits do not expire and can be used on any product in our shop.

📩 How to Request a Return:
Contact us at groovashop@outlook.com within 7 days of delivery, including:

  1. Order number.

  2. Photos of the issue.

  3. Short description of the problem.

3. Payments

  • We accept major credit cards, PayPal, and other secure payment methods available at checkout.

  • All transactions are encrypted and secured.

4. FAQs

Do you ship worldwide?
Yes, we ship internationally. Shipping rates are calculated at checkout.

Do you accept returns on sale items?
Sale items are final and cannot be returned.

What if my item arrives damaged?
Email us immediately with photos, and we will issue store credit.

How should I wash my items?
Machine wash cold, inside out. Tumble dry low. Do not bleach.

5. Contact Us

For questions or support:
📧 groovashop@outlook.com
We aim to respond within 24–48 hours.